Achieving Excellence

Our estate is more than 35 years old, filled with lots of repairs and estate issue. Looking back at when Ace Decision was first appointed, the accomplishment is really super amazing. The staff’s attentiveness, commitment, consistency and professionalism to getting many urgent repairs done and in helping us to move the estate forward is deeply appreciated. The council is pleased when we look at our much-improved estate condition and delighted to see new initiatives on board.

The staff had impressed upon the council for their quick action and commitment and therefore, was awarded the job. Immediately after Ace Decision took over the management of the estate, they moved quickly to identify several long-standing problems and to get them rectified. Although Ace Decision is a new company, the staff is able to deal with complex issues including one involving legal consultation and authority intervention. The staff’s good attitude and commitment have definitely won me over.

Since Ace Decision’s commencement as our Managing Agent, we are greeted with fast responses and precise advice which were lacking from our previous Managing Agent. It just took them a month to settle their predecessor’s outstanding works and complete the replacement of common area lights to LED. Circulars to update residents were also put up promptly although there is no condominium manager. What’s most refreshing is we never had festive decorations in our estate since we moved in and we see their initiative to put up decorations during all the major festivals. It has definitely created a cheerful atmosphere within our community.

After so many past MA handling our estate, finally we have found a reliable, attentive, responsible, initiative, knowledgeable and responsible Ms Angeline from Ace Decision Facilities Management Pte Ltd to guide the council to handle all our estate welfare. Keep up the good work and look forward to your continued support.

Ms Angeline always greets us with a cheerful smile. She is committed and responsive in managing our estate. She often gives proactive updates about matters have been resolved, giving us a peace of mind. With her proactiveness & professional advices, our estate did some improved R&R work and is refreshed with a great look. Appreciate her patience & professionalism in handling some critical residents. Her exceptional dedications in managing our estate is most appreciated. Thank you! 

Angeline Leow has been fantastic in managing the estate I have a property in. She takes pride in her work, responsive to feedback and takes initiative in managing defects.